Terms and Conditions

By making a booking, you acknowledge that you have read, understood, and fully accept The Family Dog Club’s terms and conditions as detailed below:

Course Fees

Course fees must be paid in full at the same time as booking onto the class

This will secure your place on the course.

Cancellation and Refund

No refunds will be made if you cancel after a course has started, but we may look to offer an alternative.

If you have to cancel your booking before the course starts, then please let us know as soon as possible ,so we can advertise your place.

If we are able to fill your place, then a full refund will be given.

If we are unable to fill your place, then no refund will be given.

No refund or part refund will be given, for classes missed within a course before completion.

Please make sure you can attend all dates of the course you book, before booking.

Be sure you are happy with the class start time, the location of our training venue, and your own travel time.

Classes start promptly, and arriving into class late can disturb those already in class.

1-2-1 Home Training

If you wish to book a 1-2-1 home training session then email
[email protected]

If a 1-2-1 Home Training booking form has been sent to you, this must be received at least
48 hrs BEFORE your appointment.

Please ensure a safe set up for our arrival, and your dog to be behind a barrier if there is any risk to us entering the home.

Vaccinations for class

Your dog must be up to date with the following vaccinations or have a proven Titre test.

Female in season

Please do not bring your female dog to class if they come into season, and notify The family dog club as soon as possible.

Sick dogs

Please do not bring your dog to class if they have a contagious illness e.g., Kennel Cough or parasites e.g., fleas, or been in contact with another dog with a contagious disease.
Please notify The Family Dog Club as soon as possible.
Please also seek veterinary advice regarding bringing your dog to class if they are unwell.

Health and Safety

Dog Training is a physical activity and as such handlers are reminded to train with due care and attention to their own safety, and that of others and their dogs. Handlers are solely responsible for the conduct of their dog whilst on training premises.
Flexi-leads or extending leads are not permitted in class, as they can be dangerous in a group setting.
The Family Dog Club accepts no responsibility or liability for any loss, damage, accident, injury, or illness to dogs, handlers, or any other persons or property whatsoever.
We make every effort to ensure safety of both clients and dogs during consultations/classes.
By making a booking, you are accepting that participating in an activity with dogs, and you agree to indemnify The Family Dog Club for all personal injury and damage to property owned by you while attending the class.
You also agree to make any person who accompanies you to the class/consultation aware that they are also there at their own risk.

Photos

You and your dog may be videoed and/or photographed during the training class, or 121 training consultation, for research teaching and advertising purposes.

If you do not wish to have your dog photographed then please let us know as soon as possible.
Please note: All use will be anonymous, other than your dog’s name.

General information

Dogs do not learn in stressful situations so it is important that your dog will be comfortable in the company of other dogs, and people, during a class environment. We will advise if we don’t feel the class environment is right for your dog, and offer a alternative.

If you think your dog may find a class situation stressful, the you may be more suited to a 1-2-1 Home Training session, where your dog can be trained in familiar surroundings.
If you knowingly have a dog that is not happy to be in the company of other dogs,( barking and lunging at other dogs) and you book onto one of our courses, and your dog is reactive in class, then you will be asked to leave the class, and no refund will be given.

Children attending our classes, aged under 16 years, must be supervised by a responsible adult.

Dog Training Packages

Terms and Conditions

By checking the box on the payment screen to agree to these terms and conditions and completing your purchase, it is understood that you have read and agreed to the following.

This agreement is made and entered on when booking a dog training/behaviour session between The Family Dog Club (hereinafter ‘Trainer’) and yourself (hereinafter ‘Client’), both referred to separately as Party and together as Parties. On the basis of mutual understanding and due consideration, the Parties agree to the following:

General Provisions

The purpose of this agreement is the provision of the services described herein pertaining to your dog (hereinafter ‘Dog’). The Trainer/s will undertake to provide the services in a diligent and professional manner, while you, the client, agree to act in accordance with the instructions provided by the Trainer/s and to pay the fee for services rendered by the Trainer.

Services

​Our Trainer/s undertake to provide private lessons or courses for Dog and Client (hereinafter ‘Program’). The details of each program can be found on our website and should be read in full before continuing with your purchase. The lessons will take place at your home or another appropriate place pursuant to the prior agreement between the Parties, or in one of our hired venues where our courses are held. The purpose of the training is to adjust the behaviour of your Dog and teach them new skills while teaching you how to train and work with your Dog. You, therefore agree that no training is perfect and that the effects of the training can be affected by various factors. The Trainer/s will take all appropriate measures to achieve training and behaviour goals but makes no guarantees as to the results. You further agree to take all necessary steps to aid the Trainer/s and to follow any instruction or advice provided by the Trainer/s, especially to work with Dog daily and to constantly reinforce the desired behaviours from your Dog. You further acknowledge that your Dog may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular travel, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.

The Trainer/s will provide training equipment or advise you on the equipment that is necessary for them to acquire. You agree to use the equipment strictly in accordance with the instructions provided by the Trainer/s.

The Trainer/s may take photos and videos of the Dog for use in any media and advertising of the business and our affiliates. We may use such photos and videos on any platform including our website, YouTube, Facebook, Instagram and other social media.

1 to 1 Packages Course Fees and Cancellation Policy

You may cancel the Program within 14 days after booking your package, in which case the package fee will be refunded, provided your first appointment isn’t within 7 days of the cancellation

If you cancel the program after 14 days of booking or within 7 days of your first consultation, you will forfeit the cost of the first consultation in full as advertised on our website at the time without any package discount.

You may request a change in appointment dates or times prior to 7 days of the appointment, if the appointment is cancelled within 7 days, no replacement appointment or refund will be offered.

After the first 14 days of signing up to a package, any refund requests received will be calculated based on the full cost of the sessions already used without package discount (inc package specific discount codes) and a refund of any sessions, not within 7 days will be refunded.

Liability

Our Trainer/s are not liable for any damage or injury caused by your Dog, during or after the term of this agreement. You agree to pay for all resulting losses or damages, and to hold harmless and indemnify the Trainer/s, Trainer’s agents, employees and affiliates, from any resulting claims, lawsuits, costs and expenses, including legal fees. If during or after the term this agreement your Dog is injured or harmed, you assume the risk and agree that Trainer/s should not be held responsible for any resulting injuries, losses, damages, costs or expenses.

Our Trainer/s are not liable for any damage or injury caused by the equipment during or after the training. You are responsible for destroying or damaging of the equipment provided by the Trainer/s in all cases.

Term of the Agreement

These terms and conditions are valid until your dealings with us are concluded or terminated. This agreement is automatically terminated when the lessons are completed. This agreement may be terminated in the sole discretion of the Trainer/s if the Dog is aggressive, dangerous, or otherwise deemed unsuitable for training, or if you breach any part of this agreement.

​Final Provisions

In case of any dispute, the Parties agree to mediate and settle through negotiations and mutual understanding. This Contract for Training Services supersedes all other agreements, written or oral, previously made between you and The Dog Trainers.